Privacy policy

Who runs this site

Cairns Tree Removal runs this website. We are not the business that does the work. Our part is taking enquiries here and putting them in front of a local tree contractor who quotes the job and carries it out.

This page says what happens to the details you send us. It is written so you can read it without a lawyer.

The details you give us

On the quote form you give us your name, your phone number, your suburb, a short description of the job and your email address, if you give one.

Sent with it are which page you sent the form from, the address of the page that sent you here, the kind of browser you used, the country your connection resolves to, a one way scrambled version of your network address, the exact wording of the consent line you agreed to, the result of our automatic spam checks and how your visit to this site began, as the cookie described below records it. Your network address is scrambled one way before it is stored, so it cannot be read back, and it is kept only to separate real enquiries from automated ones.

A call to 0495 109 980 goes through Twilio, which keeps a log of the number you are calling from and the time and length of the call, unless your phone withholds your number. We do not record the call itself.

Where your details go

Every enquiry sent through this site is handed to the local tree contractor we arrange this work with, who rings you back to talk about the job. The one exception is an enquiry our spam checks hold back. It is not passed on straight away, and it is passed on only if we look at it and find it is real, so if you have not heard back, call 0495 109 980.

We are paid by the local tree contractor we arrange this work with for making the introduction. That is said here rather than buried somewhere, because it is the reason the site exists.

Apart from the services that store and deliver them for us, named below, your details go nowhere else. They are not sold, not rented out to a list, and not shared with any other business.

What you are agreeing to

Sending the form is how you agree to that. We hold your details only to deal with your enquiry.

You can change your mind. Use the contact at the bottom of this page and we will delete what we hold. Ask the local tree contractor we arrange this work with as well, because from the moment we pass the enquiry on they hold their own copy and we cannot delete theirs for you.

If you would rather your details were not passed on, do not send the form.

Where your details are stored

What you send is written to a database run by Cloudflare, and access to it is limited to the people handling enquiries.

That store is not guaranteed to be in Australia. Cloudflare places and copies it across its own network, so we cannot tell you which country a given record sits in. Ringing instead does not change that, because calls to 0495 109 980 go through Twilio, which is based in the United States.

We hear about each enquiry by email only, sent through Resend. It is based in the United States, and your details pass through its servers on the way to us. The email is kept in our email account with Google, a company in the United States.

How we measure the site

Cloudflare Web Analytics tells us which pages people open, which page or site sent them here, and how fast each page loads. It stores nothing on your device, and nothing it records identifies you.

We read the totals and nothing else, and they are never used for advertising.

How long it stays

An enquiry lives for 12 months and is then deleted, including one our spam checks held back.

So is the email we were sent about it.

If you want it gone before that, say so and it goes. No reason needed.

Either way, a deleted enquiry lingers for a while in backups and logs. Cloudflare keeps a backup of the database for 7 days and Resend keeps its email log for 30 days. Twilio keeps its own records of calls, under its own policy.

Your details, your call

Ask and we will tell you what we hold. Ask and we will fix it if it is wrong. Ask and we will delete it. The contact is at the bottom of this page.

None of that costs anything and none of it needs a reason.

How people find this site

The first time you open this site it places a cookie on your device. It is a small file holding the first page you opened, the website that sent you if your browser passes that on, any campaign tag in the link you followed, and the time you arrived. It records nothing about who you are, and other websites cannot read it.

When you send the form, those details are kept with your enquiry so we can see which websites and searches bring in work, and the cookie is deleted. If no form is sent, it expires after 30 days and nothing from it is kept. It is never used for advertising. You can block or remove it in your browser settings, and the site and the form work the same either way.

If you are not happy

Tell us first. Ring 0495 109 980. We answer in writing and we aim to do it inside a month.

If our answer does not settle it, the Office of the Australian Information Commissioner takes privacy complaints about Australian businesses. You do not need our agreement to go to them.

Updates

Any change to what we do with enquiries is written into this page and the date at the top changes. The consent wording stored with your enquiry is the wording you actually saw, so an update here does not rewrite what you agreed to.